Terms of Service
Last updated: September 12, 2026
1. Who we are and what these terms cover
MyFittio provides online personal coaching: certified kinesiologists write and adjust your training and nutrition programme, follow your progress and communicate with you through the app and the website myfittio.com (the "Service"). By using the Service you accept these terms.
The Service is provided by ANALYZEE d.o.o., Ulica Augusta Šenoe 110, 31550 Valpovo, Croatia, OIB (tax number): 55910720129, company registration number: 05790042. MyFittio is the name under which ANALYZEE d.o.o. provides the Service. Contact: hello@myfittio.com.
2. What the Service is, and is not
The Service is not a medical service. Our trainers are kinesiologists, not physicians, physiotherapists or dietitians within the meaning of healthcare law. Nothing in the Service is a diagnosis, a treatment or a substitute for your doctor's advice.
Medical clearance is your responsibility. Before starting any programme, and always in pregnancy, after birth, after an injury or with a chronic condition, you must obtain your doctor's clearance and tell us truthfully about every restriction. We write the programme from what you tell us; if that is inaccurate or incomplete, the programme cannot be safe.
Results are not guaranteed. Progress depends on your health, consistency and nutrition. We do not promise weight loss, strength gains or any other outcome.
3. Pregnancy and the postpartum period
We offer training in pregnancy and after birth only with your gynaecologist's or doctor's clearance and on your undertaking to stop immediately and contact your doctor in case of bleeding, pain, dizziness, leaking fluid, contractions or any symptom that worries you. We may pause a programme until we receive a doctor's confirmation.
4. Account
The Service is for people aged 18 and over. You are responsible for the accuracy of your details and for keeping your login safe.
5. Free plan, tools and content
The free first plan you receive after the questionnaire is not a subscription contract and commits you to nothing. The free calculators, articles and social media posts are general information, not personal advice: calculator results are estimates from what you enter and do not replace an examination. You use all of it at your own risk.
6. What to expect from your trainer
- A programme and adjustments at the frequency your plan provides (Starter: monthly consultation; Personal: weekly adjustments; Premium: with video calls).
- Replies to messages normally within one working day, on working days. The Service is not available around the clock and is not for emergencies: in a medical emergency call your local emergency number.
- When your trainer is on leave or ill we will tell you and, as needed, arrange cover or extend your subscription for that period.
7. Prices, subscription and billing
- Plans: Starter (€29/month), Personal (€59/month), Premium (€89/month). Prices are in euros, VAT included where applicable.
- Subscriptions are billed monthly in advance through Stripe and renew automatically until cancelled.
- You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period and unused time is not refunded, except as set out in section 8.
- We may change prices with at least 30 days' notice; a change applies from the next billing period.
8. Right of withdrawal and money-back guarantee
As a consumer you may withdraw from a distance contract within 14 days of concluding it, without giving a reason, by writing to hello@myfittio.com. If you ask for the Service to start immediately (for example you receive a programme within those 14 days), you expressly agree to performance starting and, on withdrawal, pay a proportionate amount for what was delivered.
In addition we offer a 30-day money-back guarantee from the first payment: if you are not satisfied, tell us within that period and we refund the first payment in full. The guarantee applies once per person.
9. Your obligations
- Train as instructed and within your ability, and stop on pain or discomfort.
- Do not share programmes, videos or other materials beyond your own use.
- Communicate with your trainer respectfully; we may end the relationship in case of abuse.
10. Intellectual property
Programmes, texts, videos, tools and software belong to MyFittio or our licensors. You receive a personal, non-transferable licence to use them for the duration of your subscription.
11. Your content
Photos, measurements, messages and anything else you send us remain yours. You give us the right to use them solely to provide the Service. We never publish your results, photos or words as a client story without your separate written consent, which you can withdraw.
12. Limitation of liability
We provide the Service with professional care, but exercise carries a risk of injury that you assume yourself. To the fullest extent permitted by law, we are not liable for injury or damage arising from not following instructions, from undisclosed health restrictions, from training without medical clearance or with faulty equipment, nor for indirect or consequential loss. Our total liability is limited to the amount you paid us in the 12 months before the event. Nothing in these terms excludes liability that cannot be excluded by law, including liability for intent or gross negligence.
13. Termination
You can delete your account at any time in the app. We may terminate an account for breach of these terms, refunding the unused part of a subscription where the breach is not your fault.
14. Changes to and discontinuation of the Service
We may change the Service, the app and the plans. If we remove a material feature or stop providing the Service, we will give at least 30 days' notice and refund the unused part of your subscription. Please raise disputed charges with us before your bank; we resolve them faster than a chargeback does.
15. Complaints and disputes
Complaints go to hello@myfittio.com; we reply within 15 days. We try to resolve disputes amicably; failing that, the courts of the Republic of Croatia have jurisdiction and Croatian law applies. Consumers may also use the EU online dispute resolution platform.
16. General
- Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control (third-party infrastructure outages, natural disasters, government measures).
- Severability: if a provision is found invalid, the rest stay in force and the invalid one is replaced by the closest valid one.
- Entire agreement: these terms and the Privacy Policy are the whole agreement between you and us.
- Assignment: you may not transfer your rights under this agreement without our consent; we may transfer them to a legal successor with notice.
- No waiver: not enforcing a right immediately does not waive it.
- Language: if the Croatian and English versions differ, the Croatian version prevails.
17. Changes to these terms
We will give at least 30 days' notice of material changes by email or in the app. Continued use after that period means acceptance.